Politique d’expédition

Thank you for choosing Black Novelty

We are committed to providing you with a seamless shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

We strive to process and ship your order promptly. Orders on product that is on-hand and in-stock are typically processed within 10 business days of receiving your order confirmation, excluding weekends and holidays. Pre-orders can take 2-4 weeks to ship and receive once order is processed.

2. Estimated Shipping Times

2.1 Standard Shipping: Once your order has been processed, standard shipping times apply. Delivery times may vary based on your location and pre-order options. Please refer to our shipping options during the checkout process for estimated delivery times.

2.2 High Influx of Orders: In periods of high order volume, such as during sales or promotions, please be advised that estimated shipping times may vary. We will make every effort to communicate any delays and keep you informed about the status of your order.

3. Shipping Methods and Costs

3.1 Shipping Options: We offer various shipping options during the checkout process. The available options and associated costs will be displayed for your selection.

3.2 Free Shipping: We may offer free shipping promotions during specific periods or on qualifying orders. Please check our website for any ongoing promotions.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the progress of your delivery.

5. International Shipping

At this time, we only offer shipping within Canada and the United States. For international orders, additional shipping charges and longer delivery times may apply.

6. Lost or Stolen Items Disclaimer

We are not responsible for lost or stolen items. Once your order has been shipped and tracking information provided, the delivery and safety of the package are the responsibility of the shipping carrier and the customer.

7. Contact Information

If you have any questions or concerns about our shipping policy, please contact us.

Thank you for choosing Black Novelty